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Help and Advice

If you’re interested in a Mayflower Care Home, please give us a call or email us:

Tel: 01929 551 144 Email: care@pinemartingrange.co.uk

ASSESSMENT PROCESS

Before moving into a Mayflower home, our team will carry out a full assessment of the needs of a potential resident. This will be carried out by senior staff and we aim to carry out assessments as soon as possible.

FRIENDS & FAMILY

We strongly encourage involvement of friends and family in our homes. To this end, we provide food and drink (within reason) to visitors and we welcome the use of the Private Dining room for gatherings and events. Feedback from visitors and residents is essential for the continual improvement of our services and we urge you to take every opportunity to support us with this.

FEES

Our fees are all inclusive and will be reviewed annually.

We're here to support you

FAQs

There are a number of things you can do to assist in making your decision. You could look at the Care Quality Commission (CQC) reports, although homes often are not given a quality rating for a number of months after opening. CQC are the regulators of Health and Social Care in the UK. The one thing that is most likely to assist you is coming to meet with us, having a look around and telling us about you or your loved one. Tell us what would be important for you and talk through the services that we provide. We will never offer a placement unless we have assessed and are able to meet the needs of a prospective resident. CQC are the regulators of Health and Social Care in the UK; their website is www.cqc.org.uk
We have an open visiting policy; our homes are our residents’ home and we encourage and support visits from family and friends anytime.
This would very much depend on the resident’s individual preferences and needs. While some routine in all of our lives is important, being treated as an individual is as well. Our skilled staff will work with your loved one to get the balance of this right. We will always focus on your loved one feeling safe, happy and well cared for whilst still maintaining their independence.
Yes, absolutely. It is really important for people to enjoy life. In addition to being able to access a great range of activity within our homes we have dedicated activity and engagement staff who can plan and support access to the local community and out on day trips. We love to hear what different people’s hobbies and interests are and plan how we can support keeping these in their lives.
Our homes are person-centred. There are a range of options offered throughout the weekly seasonal menus. In addition to this our chef can provide alternatives on request. Bedrooms are set to be well maintained for all new residents so you don’t need to worry about furniture, unless of course you want to bring your own items, which we are happy to assist with moving into the home.
We only offer a placement if we feel we can meet someone’s presenting needs and if it is likely we can meet their future needs. In almost all cases we are able to meet individuals’ evolving needs.
We hold regular relatives, carer and friends meetings where the contribution made is invaluable. We have a team who would be available to you as and when you have any matters you wish to discuss or experiences to share.

A You Gov poll in 2015 reported that 52% of people over 60 name Alzheimer’s as their greatest concern about later life

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Friends of Mayflower Care Communities